Customer Testimonials

Two horrible experiences. 1st experience was told I could drive my vehicle until I made a decision on repairs only then to be told no you shouldn’t have continued to drive. Then I found discrepancies in the inspection reports. Eventually, got some resolve but that was after going back and forth with the service manager. Second experience, issue was related to same issue I was there for less than a year ago. Katelyn was my service advisor—-communication poor. She rather communicate via text than to have a conversation & I had to request that she get clarification from ... Read More

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Google - Nov 11, 2026

Two horrible experiences. 1st experience was told I could drive my vehicle until I made a decision on repairs only then to be told no you shouldn’t have continued to drive. Then I found discrepancies in the inspection reports. Eventually, got some resolve but that was after going back and forth with the service manager. Second experience, issue was related to same issue I was there for less than a year ago. Katelyn was my service advisor—-communication poor. She rather communicate via text than to have a conversation & I had to request that she get clarification from service tech. Even something as simple as coordinating a pickup was difficult with her & she had the audacity to have an attitude with me when I picked up my vehicle. Purchasing another Nissan but refuse to give my business to this location.

I am extremely disgusted with the service practices. Every single time I go in for an oil change, their mechanics throw out up to 1k in recommendations, like everyone has that kind of money to just throw around every 3 to 6 months. But today took the cake! My hubby brought my car in to have the drive belt replaced. The mechanics took it upon themselves to add fuel additives and antifriction to the oil without consent. No one asked him if he wanted this additional stuff done to the car. I don't care if the mechanic feels spitting on my ... Read More

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Google - Nov 10, 2026

I am extremely disgusted with the service practices. Every single time I go in for an oil change, their mechanics throw out up to 1k in recommendations, like everyone has that kind of money to just throw around every 3 to 6 months. But today took the cake! My hubby brought my car in to have the drive belt replaced. The mechanics took it upon themselves to add fuel additives and antifriction to the oil without consent. No one asked him if he wanted this additional stuff done to the car. I don't care if the mechanic feels spitting on my car would've made it run better, no one has the right to do anything to my car without my knowledge and consent. Yes, I received a credit for the anti friction stuff but that doesn't excuse the fact that they didn't have my consent to do this or the fuel additive. A $209 labor and parts turned into 263.26. 16.07 of that was the taxes. I am so disgusted and will never recommend nor buy another car from this dealer. I will be looking for a mechanic I can trust to handle all future repairs because I cannot trust Maus! Update I have received an apology from Maus service therefore changing my stars to 3. I am still not pleased with the overall practices of their service dept and it has absolutely nothing to do with the service advisor. Its the practices themselves. As I said, every time I take my car in for service there are recommended services adding up to 1. Maus service has a reputation that reaches beyond Maus of Brooksville. So when other dealers have heard of the service practices, maybe its the practices that need to be looked at, not their service advisors.

In and out quickly today... excellent service, with a smile. Thank you Marissa, you rock!

Service technician overselling recommendations for struts & control arms on Murano with only 38K milage. For the performance of the auto recommends the replacement of transmission fluids, coolant and brake fluids. Unnecessary with this milage. I asked my advisor to check my service contract and after 3 days they never called for authorization for struts & control arm coverage. Twice have asked to speak to a service manager without a return phone call.

My son bought a brand new 2027 Nissan Frontier SV here on October 27th. We agreed on $31,000 flat cash. Appreciate them working with us on the price to get it done.

⭐️⭐️⭐️⭐️⭐️ MAUS NISSAN OF BROOKSVILLE — ABSOLUTELY PHENOMENAL! ⭐️⭐️⭐️⭐️⭐️ I honestly cannot say enough wonderful things about my experience at Maus Nissan of Brooksville! A few days ago, I found a vehicle online that I absolutely loved, and they reached out to me almost immediately. From that very first interaction, the experience was nothing short of amazing. Joey, my salesperson, kept in contact with me, gathered all my information, and was incredibly polite and helpful throughout the entire process. When I finally got to meet him in person today, he was every bit as personable, friendly, and professional as I expected. He even ... Read More

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Google - Oct 31, 2026

⭐️⭐️⭐️⭐️⭐️ MAUS NISSAN OF BROOKSVILLE — ABSOLUTELY PHENOMENAL! ⭐️⭐️⭐️⭐️⭐️ I honestly cannot say enough wonderful things about my experience at Maus Nissan of Brooksville! A few days ago, I found a vehicle online that I absolutely loved, and they reached out to me almost immediately. From that very first interaction, the experience was nothing short of amazing. Joey, my salesperson, kept in contact with me, gathered all my information, and was incredibly polite and helpful throughout the entire process. When I finally got to meet him in person today, he was every bit as personable, friendly, and professional as I expected. He even had the car ready and waiting for me! When I arrived, I was greeted by Richard, who was super friendly, and made me feel welcome right away. Honestly, everyone there was amazing. I was a little nervous and worried about whether I would get approved, but these guys kept encouraging me to stay positive and putting nothing but good vibes into the situation. And then there’s Eddie in finance! He was quick, incredibly helpful, informative, and made that part of the process so easy. From beginning to end, I felt like I was being treated like family or a close friend rather than just another customer walking through the door. Every single person I encountered went above and beyond to make sure I was comfortable and taken care of. I walked in hoping to get into a car I wanted so badly, worried that getting approved might be impossible. Not only did they make it happen, but I walked away with a decent interest rate considering my credit situation, too! I STILL can’t believe they pulled it off! You guys made what could have been a stressful experience one of the happiest and most exciting days for me! Joey, Richard, Eddie, and everyone at Maus Nissan of Brooksville, THANK YOU from the bottom of my heart! You were absolutely phenomenal, and I couldn’t be happier with my experience or my new car! If you’re looking for a dealership where people genuinely care about you and go the extra mile, I highly recommend giving these guys a chance. Five stars aren’t nearly enough! You guys ROCK! ❤️🚗

Came in today to get my car serviced and my advisor was Sebastian! He helped me out so much and was so helpful, honestly been coming here for a while and he and Jeremy are the only ones I trust! They always want to get the job done quickly and efficiently always informing me !

I had a great experience at Nissan of Brooksville! Sebastian, my service advisor, and Jose were both extremely helpful and made sure I was well taken care of. I really appreciate their kindness and the great service they provided. Highly recommend them!

I can't say enough great things about Sebastian Skwara at Maus Nissan of Brooksville! He is truly one of the best service advisors around. Sebastian goes above and beyond to make sure customers are taken care of. He's friendly, professional, honest, attentive, and always makes sure you feel like you're in good hands. He takes the time to explain everything, keeps you updated, and makes the entire service experience smooth and stress-free. It's not every day you come across someone who genuinely cares about their customers and takes pride in what they do. Sebastian is definitely ... Read More

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Google - Oct 30, 2026

I can't say enough great things about Sebastian Skwara at Maus Nissan of Brooksville! He is truly one of the best service advisors around. Sebastian goes above and beyond to make sure customers are taken care of. He's friendly, professional, honest, attentive, and always makes sure you feel like you're in good hands. He takes the time to explain everything, keeps you updated, and makes the entire service experience smooth and stress-free. It's not every day you come across someone who genuinely cares about their customers and takes pride in what they do. Sebastian is definitely an asset to Maus Nissan of Brooksville. If you need service, ask for Sebastian! You won't be disappointed! Highly recommend! 👏

Sebastian in service was very helpful n excited my expectations. Thanks again !!!

Sebastian and Tiffany in service are awesome. Helped me tremendously throughout the process. I will return and will be a customer for life!!!

I had a great experience! My service advisor Sebastian was professional, friendly, and very helpful throughout the entire process. He kept me informed, answered all my questions, and made sure everything went smoothly. I really appreciated the excellent customer service and attention to detail. Highly recommend! If you need to see someone see Sebastian !!!

I had an excellent experience at Maus Nissan in Brooksville! Sebastian, the Service Advisor. When buying a car, you can be nervous about many different aspects of buying a car. Sebastian made me feel right at home. He helped my dad understand many aspects with the use of his excellent Polish. I don’t think I would go to any other dealership around the area. His manager Corey too was phenomenal, and together they made a great team.

I had an excellent experience at Maus Nissan in Brooksville! Sebastian, the Service Advisor, was outstanding throughout the entire process. He was professional, knowledgeable, friendly, and made sure everything was taken care of. Cruz was also great to work with and deserves recognition for his help and excellent customer service. Both of them went above and beyond to make sure I had a positive experience. It’s refreshing to deal with people who genuinely care about their customers. I highly recommend asking for Sebastian and Cruz if you visit Maus Nissan in Brooksville. Great team and outstanding service!

The representative from there service department in Brooksville named Marissa Casanova was so helpful and knowledgeable of the vechile I was interested in was impressive. She answered every question I had as well as making me feel comfortable about the decision in which vechile will be best for me. I highly recommend if your looking for a car ask for Marissa you wont be disappointed

I had a great experience at Maus Nissan of Brooksville. The service department does a great job keeping customers informed and making sure their vehicles are taken care of. Jose Camero in service was very helpful, explained everything clearly, and made the whole process easy. You can tell he cares about his customers and wants to make sure the repairs are done right. If you are looking for a good Nissan dealership in Brooksville, FL, for vehicle maintenance or auto repairs, I would definitely recommend Maus Nissan. Ask for Jose in the service department!

It certainly is a pleasure to work with Tiffany Pendleton. Her kind, personal and professional attention was above and beyond in my experience at Maus Nissan. Quick, accurate and honest service was top notch. I'll only ask for her with every visit there.

I had a great experience with Maus Nissan in Brooksville! The staff was friendly, professional, and welcoming from start to finish. They made the entire experience smooth and stress-free, took the time to answer my questions, and made sure I was taken care of. It’s refreshing to deal with a team that values its customers and goes the extra mile to provide excellent service. I truly appreciate the great experience and would definitely recommend Maus Nissan to anyone looking for a vehicle or quality customer service. Keep up the great work!

took car there for battery draining issues they had gave a laundry list of things that were wrong with car told her they needed to change mass airflow sensor to even drive the car home $1200 and didn’t even fix the problem brought it back finally changed the battery but out of $1200 and the part that never had to be changed. I really don’t know how the service department sleeps at night knowing that they literally ripped me off. Recommend not to take there for service if possible horrible.

Service department watch out for ba.m bam he will rip you off if he can three cam sensors for q3 frontier 1600$ I said no way that's ripping me off he came down to 1400 thought that was to much I need it done he called back and said I need a transition that will be 7500 I said there nothing wrong with it the next day he said thers nothing wrong with it but day before he wanted To sell me a new transmission thank God I did not fall for this he is a rip off be aware

Fast and efficient service. Had oil changed, tires rotated.and they washed the car

I am submitting this complaint regarding the diagnosis and repair of my 2023 Jeep Renegade. After the vehicle was left at the dealership, the dealership coordinated with the warranty company, arranged alternative transportation, and completed the initial repair. I picked up the vehicle on Friday after a week of having it , but by Saturday the same warning lights had returned, and the vehicle was operating worse than before. By Sunday, the vehicle displayed an overheating warning, and I was stranded on the side of the road. I returned it to the dealership for further diagnosis. After the initial repair, the vehicle ... Read More

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Google - Oct 27, 2026

I am submitting this complaint regarding the diagnosis and repair of my 2023 Jeep Renegade. After the vehicle was left at the dealership, the dealership coordinated with the warranty company, arranged alternative transportation, and completed the initial repair. I picked up the vehicle on Friday after a week of having it , but by Saturday the same warning lights had returned, and the vehicle was operating worse than before. By Sunday, the vehicle displayed an overheating warning, and I was stranded on the side of the road. I returned it to the dealership for further diagnosis. After the initial repair, the vehicle experienced unusually high engine RPMs, hesitation, misfiring, and improper acceleration. A recurring check-engine light. A recurring 4WD service warning. A overheating warning and coolant or water disappearing from the reservoir. These symptoms raise serious concerns about the vehicle’s safety, reliability, and operating condition. When I returned the vehicle, I was told that a different diagnostic code had appeared and that the mechanic had already spent approximately one and a half hours investigating it. I was initially advised that the dealership was “chasing down” the code and that there was “definitely something else going on.” I was also told to contact the extended warranty company to arrange an Enterprise reservation while diagnosis and repairs continued. Approximately 5 minutes after I explained that the warranty company had closed the previous claim and a new claim would be required with a new diagnosis, I was told that an air bubble in the cooling system was responsible for the overheating. I was later advised that the air bubble had worked its way out and that the overheating issue was resolved. I then brought the vehicle home after being told it was fixed. I have requested clear information about the diagnostic findings, repairs performed, and steps taken to verify that the vehicle is safe to drive. Instead, I was assured that the issue was “just a big bubble.” The vehicle is again showing warning lights, is not accelerating properly, and appears to be losing coolant or water from the reservoir, which remains empty. I am concerned that it has not been fully repaired and that I could be stranded again. This has also disrupted my work and personal responsibilities. I recognize that diagnosing modern vehicles can be complex, but customers should expect thorough diagnostics, documented findings, appropriate repairs, and verification before a vehicle is returned. A vehicle should not be represented as repaired unless the underlying issues have been properly diagnosed, corrected, and verified. Those steps have not occurred. I did receive a phone call that seemed to anticipate the possibility that that problems would return, along with instructions regarding what should happen if they did. That was extremely concerning and made the situation even more frustrating. A 110% painful experience. Plus we were charged for a tire rotation that never occurred. As good as lifetime oil changes may seem, some things are just not worth it!

I truly wish I were writing a completely different review, especially because the customer service I received from Tiffany Pendleton was exceptional. She went above and beyond to assist us with our warranty company, coordinate with Enterprise, and make sure we were taken care of throughout the entire process. Unfortunately, I cannot say the same about the actual service and repairs performed on my vehicle. After waiting so long to get my Jeep back, I finally picked it up on Friday. By Saturday, the very same warning lights were appearing again. Only this time, the vehicle was running significantly worse. ... Read More

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Google - Oct 25, 2026

I truly wish I were writing a completely different review, especially because the customer service I received from Tiffany Pendleton was exceptional. She went above and beyond to assist us with our warranty company, coordinate with Enterprise, and make sure we were taken care of throughout the entire process. Unfortunately, I cannot say the same about the actual service and repairs performed on my vehicle. After waiting so long to get my Jeep back, I finally picked it up on Friday. By Saturday, the very same warning lights were appearing again. Only this time, the vehicle was running significantly worse. The engine was misfiring or hesitating, the RPMs were fluctuating, and the Jeep was simply not driving properly. Today, Sunday, I attempted to use my vehicle, but now I’m sitting on the side of the road because it is displaying an overheating warning! To say I’m upset and disappointed would be an understatement. After everything involved in getting this vehicle repaired, including dealing with the warranty company, arranging transportation, and waiting to have my vehicle returned, I never imagined I would be right back in this situation less than two days later — and potentially facing an even more serious mechanical issue. What makes this even more frustrating is that the service department is closed until Monday, leaving me stranded and unable to get where I need to go and not knowing if it's safe to drive to work tomorrow. I understand that mechanical problems can sometimes be complicated, but I believe customers have every right to expect that a vehicle returned after repairs has been properly inspected, tested, and is safe to drive. I want to be very clear that my disappointment is not directed toward Tiffany. She demonstrated genuine care and professionalism. My concerns are with the quality of the repairs, the apparent lack of resolution, and the position this has now put me in. I sincerely hope management takes this situation seriously, investigates what went wrong, and makes every effort to correct it without putting us through another lengthy and stressful experience. Excellent customer service means very little if the vehicle you’re trusting someone to repair comes back in worse condition than when you brought it in.

Considering the vehicle I chose, the service is always top tier. Bam Bam went above and beyond my needs on the garage side of things.

Maus Nissan, y’all need to give Service Advisor Bam Bam a pay raise! He went above and beyond to make sure my concerns were addressed, and his customer service deserves recognition. I’ve had repeated issues with my tires not being rotated, even after bringing it to the dealership’s attention multiple times. Today, I dropped my car off for an oil change and tire rotation, and once again, my tires were not rotated as requested. I brought this to Bam Bam’s attention, and he took the initiative to have my car taken back and made sure the ... Read More

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Google - Oct 22, 2026

Maus Nissan, y’all need to give Service Advisor Bam Bam a pay raise! He went above and beyond to make sure my concerns were addressed, and his customer service deserves recognition. I’ve had repeated issues with my tires not being rotated, even after bringing it to the dealership’s attention multiple times. Today, I dropped my car off for an oil change and tire rotation, and once again, my tires were not rotated as requested. I brought this to Bam Bam’s attention, and he took the initiative to have my car taken back and made sure the job was done correctly right then and there. I paid thousands of dollars for the Maus package that I was required to purchase, and I expect the services included in that package to actually be performed. Having to repeatedly bring the same issue to someone’s attention is frustrating and unacceptable. Bam Bam, thank you for actually listening to your customers and following through! You took ownership of the situation and made sure my concerns were addressed instead of brushing me off. Employees like you make a difference, and Maus Nissan is lucky to have someone who takes pride in providing good customer service. Management, please recognize Bam Bam for the outstanding service he provided! He deserves credit for making things right when the service I came in for was not completed correctly the first time. 👏

Maus Nissan of Brooksville is the place to go huge shout out to Rob Martin absolutely amazing, he will do his best to work for you and your needs 10/10 highly recommend if you want an honest caring sales man.

I’ve been going to the Maus Nissan Brooksville location since it opened. Today was my first BAD experience. I brought my car for service and Tiffany was the Service Adviser. She was rude from the start. I received an email from Maus that my car was due for service so I made an appointment. I didn’t check the mileage sticker, my bad, I just made the appointment. I’ve done appointments this way several times. She informed me as soon as she got in the car that I was not due for an oil change and should always ... Read More

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Google - Oct 15, 2026

I’ve been going to the Maus Nissan Brooksville location since it opened. Today was my first BAD experience. I brought my car for service and Tiffany was the Service Adviser. She was rude from the start. I received an email from Maus that my car was due for service so I made an appointment. I didn’t check the mileage sticker, my bad, I just made the appointment. I’ve done appointments this way several times. She informed me as soon as she got in the car that I was not due for an oil change and should always go by the sticker. I let her know I rcvd an email. Repeated 3 times that I need to go by the sticker. Then I said while I’m here I would like to have my tires checked because I’ve been getting the alert that the pressure is low and I put air in and the next day it’ll come on again. I advised that I put in up to 33 PSI. She informed me that’s not enough. I went and sat down then she came in and told me that they couldn’t get the cap off the passenger sidetire. I let her know I didn’t touch the passenger side just the driver’s side. She said they may break the stem while trying to get the cap off. I asked how much that’ll cost to repair. She said well I don’t know but her attitude was not good. I let her know she was very combative and she just said I’ll just get you someone else. I said that’s a good idea and she walked away. WOW!!! Then she came back with Jasef who was a PLEASURE to do business with!

Just received service from my advisor Jose who was very thorough in knowledge of my warranty. If not for him I would have paid out of pocket. His professional mi dawt and efforts resulted in a severe maintenance issue being remediated at no cost to me and even got me a loaner for the week. Thank you Jose. You know your stuff and helped us use our warranty during some tough economic times.

Rob Martin worked with us to buy the most awesome truck ever, the Frontier Pro X ! Rob sent videos and kept us updated on every detail. I would do business again and highly recommend Maus Nissan because of the incredible work that Rob Martin did for us.

I recently went to Maus Nissan in Brooksville, FL. for my 2020 Nissan Maxima with 45000 miles on it. I had the pleasure of working with Tiffany Pendleton. I strongly believe in using OEM parts. I had an issue with a sensor on my vehicle, It’s going to happen the vehicle is 6 years old. Tiffany helped worked miracles to help keep the price workable for me. She was always professional, kept in constant contact with me. I have dealt with Maus on multiple purchases over the years and would do it again.

Jeremy and Monica were a great help in the service department. Thank you very much for your assistant guys. We appreciate it.

I want to give a huge shoutout to Tim for helping me get the best deal on my new car!

They were great! VERY persistent.....But good guys!

Good Service

This place was wonderful. But I have to give a special shout-out to who we worked with, Katelyn was amazing professional, and made sure we knew what was going on throughout our appt. She went above and beyond with our insurance and helping us get things done. We will definitely be back for services here because of her. Everyone we encountered at Maus today was great.

I had an accident and my car was totaled.. I had a rental but was unhappy with it.. so I went on line and filled out my info..to my surprise, I received a email video from Juan telling me he was there to help me find a car.. well now I’m a proud owner of a 2026 Kicks SR. The whole experience was great..if you need a car, go see Juan at Maus Nissan

Purchased my Nissan Kicks a couple of months ago. Rob was my salesperson. I couldn’t have been more pleased. Car buying is my least favorite thing to do Rob and the sales manager made it quick and painless. No nonsense. I love my vehicle and so far am so very pleased with the dealership. Would definitely recommend..

Terrible customer service avoid!

Tim T. was great!! Awesome service. Quick process, great prices, and I love my new car! 🎉

I wanted to thank Tim and Maus so much for my beautiful Pathfinder! Him and his team was very professional though out the whole process and kept me informed throughout the whole process! If your looking for a good deal with no pressure, got to Maus Nissan and see Tim!!

Your forced to purchase maus care whether you want to or not just to get service and have them dishonestly lie that they rotated my tires. Had a tire leak before service and after from the same tire. Dishonest

Do not trust this shop with your vehicle. A misdiagnosis cost me $800 on my first visit, and after dropping another $1,800 on the second, their negligence nearly destroyed my transmission. On top of that, the service manager was incredibly rude and refused to offer an apology or a discount for their mistake. Go anywhere else.

No pressure sales. Noah, in finance, worked with us to get the price where we needed it to be. Juan is probably the most honest salesperson I've ever worked with, and I'm in sales lol. They have plenty of cars to choose from: low mileage used cars, and brand new moderately priced new cars.

I'm elated at how well my service advisor Tiffany takes care of my car she is astonishingly consistent it amazes me

Hidden gem of hernando county. One of the best dealerships I have been to. Joey W and Sean treated my wife and me amazing. Worked with us and our budget to get us into the car we wanted. Will recommend this dealership to everyone I know. They have gotten them a customer for life.

Cant provide me with a copy of a receipt for a car I sold them one year ago.

Very knowledgeable and friendly staff. They are also helpful. I highly recommend them if you are nearby!

Jasef made a complete nightmare into sunshine and happiness. Wife broke down 2 hours north of where we live . We had to get the car towed to the closest Nissan , maus nissan for the win ! What a complete professional! I believe him and his crew went above and beyond. With Daily phone calls and text updates. Right there I knew this would be one of the best Experiences with a dealership. Thanks again jasef and crew !

The entire Service Team at Maus does a great job for us every time!!

What a great experience I receive every time I come to this dealership by the service advisor Jeremy Twitty. He an is amazing and honest associate, never disappoints when dealing with him for any of my car issues. He is the only one who could figure out my radio issue without replacing the whole thing and costing me a ton up money. I appreciated him taking the time to go out of his way to help me out without saying to replace a second radio. He is always very helpful and understanding. I would recommend having him as anyone advisor ... Read More

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Google - Aug 3, 2026

What a great experience I receive every time I come to this dealership by the service advisor Jeremy Twitty. He an is amazing and honest associate, never disappoints when dealing with him for any of my car issues. He is the only one who could figure out my radio issue without replacing the whole thing and costing me a ton up money. I appreciated him taking the time to go out of his way to help me out without saying to replace a second radio. He is always very helpful and understanding. I would recommend having him as anyone advisor go see him and let him help you with any of you problems or needs. I promise he won’t disappoint you with anything you need done. Honestly is what someone strides for and he does that very well. If u could give him 10 stars I would. Thank you Jeremy for always being professional

We are new to the area and brought our son's Rogue in for service. Our service advisor, Tiffany Pendleton, was amazing. Professional and great communication. The issues with the car were explained in a clear manner and repairs complete in a timely manner.

A++++++. This group of Professionals made purchasing a new vehicle extremely pleasant. Juan explained in detail everything about how our new 2026 works. He was helpful and friendly. Finance Noah was patient with our financial questions, highly knowledgeable and helpful. As Seniors, we needed a dealership that cares. This certainly did. Thank you so much much.

I bought a 2018 certified low mileage nissan titan 4x4, on my first oil change I was told the truck needed over $3600 in repairs but the truck was running fine when I drop it off,,,, the second oil change I asked for a transmission filter and fliud service I was quoted $300 , I payed and the service was never done , I had 2 other different transmission shops tell me the same this my transmission was never serviced. lost my business and my trust for life I'm searching for a new used vehicle from the 1980s or 1970s I'm done like all ... Read More

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Google - Jul 31, 2026

I bought a 2018 certified low mileage nissan titan 4x4, on my first oil change I was told the truck needed over $3600 in repairs but the truck was running fine when I drop it off,,,, the second oil change I asked for a transmission filter and fliud service I was quoted $300 , I payed and the service was never done , I had 2 other different transmission shops tell me the same this my transmission was never serviced. lost my business and my trust for life I'm searching for a new used vehicle from the 1980s or 1970s I'm done like all Americans with all this newer garbage these dealers are selling.

Avoid the service center. They’re 2 for 2 with creating negative experiences.

I would not recommend this dealership. I brought my vehicle in for a recall, and after the recall was completed, my car came back in worse condition than when I dropped it off. When I returned to report the issue, I was told it was an unrelated problem that wasn’t covered under the recall. What concerns me most is that I was told it would take about an hour to inspect my vehicle, but the technician only drove my car around the parking lot before giving me a diagnosis. There didn’t appear to be a thorough inspection, and ... Read More

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Google - Jul 9, 2026

I would not recommend this dealership. I brought my vehicle in for a recall, and after the recall was completed, my car came back in worse condition than when I dropped it off. When I returned to report the issue, I was told it was an unrelated problem that wasn’t covered under the recall. What concerns me most is that I was told it would take about an hour to inspect my vehicle, but the technician only drove my car around the parking lot before giving me a diagnosis. There didn’t appear to be a thorough inspection, and the explanation I received did not seem credible. I left feeling like my concerns were dismissed instead of being properly investigated. To make matters worse, when I arrived, the technician Bam Bam, commented on how pretty my dress was. While some people may not mind comments like that, I found it unprofessional in a customer service setting and felt it was inappropriate. Overall, I expected professionalism, a thorough evaluation of my vehicle, and accountability after recall work was performed. Instead, I left with a vehicle that was in worse condition and very little confidence in the dealership’s service.

Update: ONE WEEK AFTER MY LAST REVIEW - Still have not heard from them or received the requested paper work after this NIGHTMARE . Why did you post your number lol I can’t even get you guys to respond . If I could give this place negative stars I absolutely would . This is going to be a long post because I come with receipts . I bought a Nissan titan (Cummins) from another dealership and it was an absolute nightmare this was not Brooksville Nissan fault . However, I took it to them for repairs . At this point I had already had several ... Read More

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Google - Jul 8, 2026

Update: ONE WEEK AFTER MY LAST REVIEW - Still have not heard from them or received the requested paper work after this NIGHTMARE . Why did you post your number lol I can’t even get you guys to respond . If I could give this place negative stars I absolutely would . This is going to be a long post because I come with receipts . I bought a Nissan titan (Cummins) from another dealership and it was an absolute nightmare this was not Brooksville Nissan fault . However, I took it to them for repairs . At this point I had already had several issues with the truck so they pushed an extended warranty on me for 365 a month . They explained that, and I quote “ if anything ever happens to this truck you are 100 percent covered absolutely no questions asked “ well let me tell you, 2 weeks later my motor blew out of nowhere. Right after I spent 1400 for a complete service. Remembering what the dealership told me, I was relieved I paid for the warranty …….. boy was I wrong they hit me with the “ it’s going to cost 30k for a new motor because the warranty won’t cover it “. Confused by this I demanded to get my truck back . Well I couldn’t because they had it on the lift with the cab pulled apart . And since I purchased the warranty with them “ they had to do the work “ They came back and said “ you know what we will eat the cost and we will replace the motor for 8k and you can do a payment plan .let it be known just suffered a massive injury at work so I was unable to work unlimited OT to make up the difference. They did however promise me a Nissan frontier since I couldn’t get in and out of a car due to my injury. Well, I went to pick up the frontier and they had none available like they promised so I got a Nissan Altima . I didn’t complain because I was grateful just to have a vehicle to go back and forth to my physical therapy appointments. Well I stayed in the rental car for a month or so and then the calls came . “ well it’s cheaper if you just buy a new truck so you won’t have any more problems “ due to my situation with my injury and work I was in a desperate situation. I couldn’t afford the 8k to fix the truck so I decided to just finance another truck so I didn’t have to worry about the constant problems I was having . Long story short I picked the truck I wanted , we agreed to numbers and they promised up and down the number wouldn’t change when I got there . Guess what ……. The numbers changes by a few hundered dollars . Again, I was trapped and needed a reliable vehicle . Let me tell you something, that finance manager I think her name was Amanda was one of the worst human beings I have ever dealt with in my entire life . When I asked where all the extra numbers where coming from she literally said “ because we can “ Anyways fast forward a year and some change later , I recovered from my injury and got my finances back in order . Well I started to really look at the paper work and they charged a 15k so some BS warranty maintenance package scheme that I didn’t even know about . I have called about 6 times now trying to get with finance to get my contract so I can cancel the plans and get out of the massive negative equity . The final straw was today. I called 4 times trying to get ahold of someone. I even sent a message so I can start a paper trail . Three minutes after sending the message , I get a phone call “ hey I got a notification you are looking to buy a new vehicle “ I explained that I just needed the paper work for a truck I purchased from them . He responded by saying “ oh ok” then immediately hung the phone up . I say that to say this . I have faithfully served my community for over a decade . I was beyond patient with these people but I have officially had enough. If you are looking to buy a car I recommend looking anywhere else . Once they get the sale they do not care about you at all . ABSOLUTELY THE WORST CAR BUYING EXPERIENCE OF MY ENTIRE LIFE . I know it’s bad when I took my truck to their sister dealership and they all had something negative to say about them .

Noah & Tim were amazing! Especially Noah. He knew my time constraints and worked super fast and got me the best rate out there. Make sure you do what you can to keep him.

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If I could give this place negative stars I absolutely would . This is going to be a long post because I come with receipts . I bought a Nissan titan (Cummins) from another dealership and it was an absolute nightmare this was not Brooksville Nissan fault . However, I took it to them for repairs . At this point I had already had several issues with the truck so they pushed an extended warranty on me for 365 a month . They explained that, and I quote “ if anything ever happens to this truck you are 100 percent covered absolutely no questions asked “ well let me ... Read More

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Google - Jun 30, 2026

If I could give this place negative stars I absolutely would . This is going to be a long post because I come with receipts . I bought a Nissan titan (Cummins) from another dealership and it was an absolute nightmare this was not Brooksville Nissan fault . However, I took it to them for repairs . At this point I had already had several issues with the truck so they pushed an extended warranty on me for 365 a month . They explained that, and I quote “ if anything ever happens to this truck you are 100 percent covered absolutely no questions asked “ well let me tell you, 2 weeks later my motor blew out of nowhere. Right after I spent 1400 for a complete service. Remembering what the dealership told me, I was relieved I paid for the warranty …….. boy was I wrong they hit me with the “ it’s going to cost 30k for a new motor because the warranty won’t cover it “. Confused by this I demanded to get my truck back . Well I couldn’t because they had it on the lift with the cab pulled apart . And since I purchased the warranty with them “ they had to do the work “ They came back and said “ you know what we will eat the cost and we will replace the motor for 8k and you can do a payment plan .let it be known just suffered a massive injury at work so I was unable to work unlimited OT to make up the difference. They did however promise me a Nissan frontier since I couldn’t get in and out of a car due to my injury. Well, I went to pick up the frontier and they had none available like they promised so I got a Nissan Altima . I didn’t complain because I was grateful just to have a vehicle to go back and forth to my physical therapy appointments. Well I stayed in the rental car for a month or so and then the calls came . “ well it’s cheaper if you just buy a new truck so you won’t have any more problems “ due to my situation with my injury and work I was in a desperate situation. I couldn’t afford the 8k to fix the truck so I decided to just finance another truck so I didn’t have to worry about the constant problems I was having . Long story short I picked the truck I wanted , we agreed to numbers and they promised up and down the number wouldn’t change when I got there . Guess what ……. The numbers changes by a few hundered dollars . Again, I was trapped and needed a reliable vehicle . Let me tell you something, that finance manager I think her name was Amanda was one of the worst human beings I have ever dealt with in my entire life . When I asked where all the extra numbers where coming from she literally said “ because we can “ Anyways fast forward a year and some change later , I recovered from my injury and got my finances back in order . Well I started to really look at the paper work and they charged a 15k so some BS warranty maintenance package scheme that I didn’t even know about . I have called about 6 times now trying to get with finance to get my contract so I can cancel the plans and get out of the massive negative equity . The final straw was today. I called 4 times trying to get ahold of someone. I even sent a message so I can start a paper trail . Three minutes after sending the message , I get a phone call “ hey I got a notification you are looking to buy a new vehicle “ I explained that I just needed the paper work for a truck I purchased from them . He responded by saying “ oh ok” then immediately hung the phone up . I say that to say this . I have faithfully served my community for over a decade . I was beyond patient with these people but I have officially had enough. If you are looking to buy a car I recommend looking anywhere else . Once they get the sale they do not care about you at all . ABSOLUTELY THE WORST CAR BUYING EXPERIENCE OF MY ENTIRE LIFE . I know it’s bad when I took my truck to their sister dealership and they all had something negative to say about them .

Excellent salesman, knowledgeable and kind. Took his time and answered all questions. Jeff was awesome and answered all questions as well. I would recommend both and Maus Nissan to anyone. Thank you everyone.

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After having some horrible experiences from other dealerships and being denied not due to bad credit for having ghost credit I lost all hope on finding a car.. Than I rode with a friend to get her oil changed at Maus Nissan of brooksville.. Didn't even go there to buy a car and than Frank Gomez walked out and listen to what I had to say I even told him the other last a week before hit me with 11 hard inquiries in 1 day that I wouldn't be able to get a car and didnt want to waste his ... Read More

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DealerRater - Jun 29, 2026

After having some horrible experiences from other dealerships and being denied not due to bad credit for having ghost credit I lost all hope on finding a car.. Than I rode with a friend to get her oil changed at Maus Nissan of brooksville.. Didn't even go there to buy a car and than Frank Gomez walked out and listen to what I had to say I even told him the other last a week before hit me with 11 hard inquiries in 1 day that I wouldn't be able to get a car and didnt want to waste his time. He said let's just see Crystal it can't hurt and explain I had 8 days from when the other lots ran my credit I was on day 7 and there wouldn't be an impact... In 30 mins he came back out and said I got approved and I was in shock because I had already given up... Frank beyond kept his word even took 3,500 off the car got my payments 200 bucks cheaper than my budget and he didnt stop there he spent an hour helping me find car insurance that would fit me to and all under the budget I had set aside just for the monthly payments.. The other lots I went to felt like they were taken advantage of me and made me feel like all my accomplishments ive achieve were pointless (buying a car should be a happy moment in life). Frank and Maus Nissan made that moment for me in less than 3 hours I was driving home in my new car ... Happiest moment of my life ( hope my kids dont read that). I didnt feel like I left with a car i felt like I gained a family. I can not say Thank enough to Frank and maus Nissan you will have my business for life . Thank you for changing my life and making the impossible possible for me. Crystal

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The area was bright, clean and comfortable. Everyone was pleasant and professional. I commented on the dress code which is black (no ties) which added to a competent atmosphere. Tim was a terrific sales associate to deal with. Had answers to all our questions and moved the transaction along with a rushed feeling. He went out of way to make sure our pricing targets were met.

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Everyone worked hard to get the deal that we were happy with. the sales lady Kelly was the best even though it was her first Nissan sale!

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I had a better experience this time then I ever did in the past. It was nice an smooth and not too pushy

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Great service, very professional.\nMakes you feel at home. Enjoy doing business with them.They all engage with you and make sure you're taking care of very appreciated. Definitely , do business with them again and tell everyone about them.

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very good dealership and your sales team Jo & Banking Team are excellent people. Good team keep it going good

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Sean was awesome. He went out of his way to make sure that I got to drive home in a vehicle that I loved

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Great team. Been a customer for over a decade. Katelyn Elliot in service is wonderful also.

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My wife and I just purchased a new Armada from Maus Brooksville. We have purchased many cars in our time, but honestly, this was hands down the best experience we ever had. Our salesman Jace was the absolute best. Normally we hate talking to salespeople. He was amazing, very professional, was actually able to answer our questions, and a high level of integrity. Lauren in finance was great, really, everyone we interacted with was just awesome. We will never shop anywhere else again…

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What an incredible Dealership. They treat you like family and go the extra mile! I highly recommend the Maus Care package. 5 stars!.

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Took my car in for an oil change. When they asked me when I needed the car back, I said by closing because I needed to work the next day. Was even told if they find something wrong that would take longer, they would set me up with a loaner. This was at 12:20. I hadn’t heard anything by 5 and they close at 6, so I texted for an update. No response. At 5:30 I called and was told my service person was not at their desk and would call me back. No response. At 5:55 I called and they were closed. I ... Read More

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Google - May 28, 2026

Took my car in for an oil change. When they asked me when I needed the car back, I said by closing because I needed to work the next day. Was even told if they find something wrong that would take longer, they would set me up with a loaner. This was at 12:20. I hadn’t heard anything by 5 and they close at 6, so I texted for an update. No response. At 5:30 I called and was told my service person was not at their desk and would call me back. No response. At 5:55 I called and they were closed. I called sales and told them what happened and they were able to get me my car because “it’s probably done.” So I paid and took my car and on the receipt it said the vehicle had been completed at 4pm. Will not be returning.

The location itself was very clean and well organized. Frank Gomez, salesman was amazing. He was very knowledgeable about the cars and very helpful with meetings our needs and requirements. I would definitely recommend him to anyone looking to buy a new or used vehicle

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Everything went pretty well. It took a little longer than expected. Everyone was very nice and helpful. It was a lot of waiting around. But very happy with the results of buying the new 2026 Nissan Marano and trading in my 2019 Nissan Rouge. I would buy and trade from you again.

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Brian did an excellent job of looking after me and selling me my new Kicks!

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Sean was amazing, from our first conversation he understood what I wanted and he delivered. He also went out of his way to drive the new car to our house so my wife could sign the paperwork. A true professional in every way. I will definitely refer anyone I know to him and I will be getting my next car from him as well.

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the worst experience ever buying a car the finance manager very rude not very profecional 30 days to get a aproval when me and my wife both have good credit after all this we have to return the car and the finance manager said we have to deduct for the miles you put in the car when he is the one the put us in the car i ask about the down payment money he told me we have to deduct for the miles from the down payment dont go buy a car at that place

Man I called ahead inquired about the car of choice, I was told it would be sitting out front awaiting when I tell you once we entered the parking Sean was there to greet us with professionalism, kindness, excellent personality and then we got straight to business he was great at bargaining didn't make me feel pressured called a few times after cash purchase just to see how we were and if anything was needed. For this I would definitely recommend. Maus Nissan was great doing business and Sean made it worth my while. Thanks Maus Family!!!

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Frank was very helpful And patient with me through the whole process. I would recommend to anyone I know to ask for Frank when looking to purchase a new vehicle. He was prepared and was very helpful in working with me on the vehicle I was interested in purchasing. Thank you again Frank.

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It was a great experience was great. Everyone was very accommodating. The salesman Rob Martin was awesomely

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Very pleased Frank and Sean helped make the deal most affordable great reliable car great

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My experience unfortunately was not the best I bought my car at the Port Richie location and I had an amazing experience there. I went to this location where I waited over two hours for a simple oil change, after all that time I was met with a long list of things that needed to be done to the car which exceeded $2,000 it was very strange because I recently bought it like I said from the port Richie location and they assured me it was in optimal condition and I have not had a problem with it so far. I ... Read More

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Google - May 1, 2026

My experience unfortunately was not the best I bought my car at the Port Richie location and I had an amazing experience there. I went to this location where I waited over two hours for a simple oil change, after all that time I was met with a long list of things that needed to be done to the car which exceeded $2,000 it was very strange because I recently bought it like I said from the port Richie location and they assured me it was in optimal condition and I have not had a problem with it so far. I will definitely not be back at this location. The least they could have done was to apologize for the long wait but that did not happen, if anything the attendant seemed put off by the fact that I declined the services. The only good thing there was one of the sales man that approached me to ask me how I was doing and held a small conversation with me, the service department definitely needs to improve.

Everyone I dealt with was very helpful and answered all of my questions and concerns. I had previously brought my Rogue in for service, but ended up getting a new vehicle instead, which I love. The staff never spoke to me in a condescending tone, they were all professional and polite. I would definitely recommend this dealership.

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Great service but Daniel put a solution on the driver door rocker panel that faded the matte black finish, not sure why he I did that just before I left. Otherwise, the experience was great.

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It was a pleasant experience. Brian was very knowledgeable in the questions that I asked him.

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I just had a service oil change and tire rotation I was told my brake fluid needs to be replaced funny when I bought it from you guys at11000miles it wasn't changed but now I have 16000miles you say the fluid is bad not the way to treat a good customer a bought 2 trucks there

My husband David bought a truck. They worked the deal he needed. No one was pushy,let him take his time. And the free oil changes are a big money saver. Edit: Only the first oil change was free. Got charged for the second one. Also, added on things that we were told was needed. We agreed to it,so thats on us , but we were charged 117 $ for labor to replace brake fluid. As well as40.30 for the oil change. No detail of truck like on the first time,as well as no inspection this time. Sounds good on paper, ... Read More

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Google - Apr 14, 2026

My husband David bought a truck. They worked the deal he needed. No one was pushy,let him take his time. And the free oil changes are a big money saver. Edit: Only the first oil change was free. Got charged for the second one. Also, added on things that we were told was needed. We agreed to it,so thats on us , but we were charged 117 $ for labor to replace brake fluid. As well as40.30 for the oil change. No detail of truck like on the first time,as well as no inspection this time. Sounds good on paper, just not in real life. Beware.

Daniel was our sales professional, and he was wonderful. He answered every question we had. He took us to the SUV we were looking for. We picked out the one we were interested and then I saw the Dark Armor Rogue and wanted to see that one too. It was perfect! Exactly what I didn't know I wanted until I saw it. Daniel explained the differences between the two Rogues we were looking at. We decided the Dark Armor was everything we wanted in a vehicle. After filling out all the paperwork and receiving our welcome auto package. Daniel ... Read More

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DealerRater - Apr 5, 2026

Daniel was our sales professional, and he was wonderful. He answered every question we had. He took us to the SUV we were looking for. We picked out the one we were interested and then I saw the Dark Armor Rogue and wanted to see that one too. It was perfect! Exactly what I didn't know I wanted until I saw it. Daniel explained the differences between the two Rogues we were looking at. We decided the Dark Armor was everything we wanted in a vehicle. After filling out all the paperwork and receiving our welcome auto package. Daniel took us back to the car and went over the controls until I felt comfortable. Once I was ready, he let me take off in my shiny new SUV. The next day, I received a call from Daniel to find out how liked my SUV and answered any questions we had since knew we were taking the Rogue to T.I.A. that evening. The Rogue drove so well. We were very surprised and extremely impressed with Nissan and Daniel. He made sure we were happy and satisfied with the vehicle. He even showed me around the building, so I knew were to take my SUV for maintenance. I can honestly say this is the first time I have ever experienced such exceptional customer service. Dan made us feel so comfortable and like we were part of the Maus family even before we signed the papers. My husband stated he was very impressed with Daniel's knowledge with the SUV. He truly is a "keeper". Maus Nissan is now my go to for vehicles from now on.

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We purchased a Titan XD from here back in 2024 and had a great experience through out all of it. However we just purchased a 2025 Pathfinder and from the very beginning with the sales person Chris Cross, was very unprofessional. He took the car from detailing so there was no sticker on the car, when we asked how much it was he made an "I don't know" sound. When he came back with the offer for our trade in, it was below what was offered to me on KBB and when I told him his response was "... Read More

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Google - Mar 18, 2026

We purchased a Titan XD from here back in 2024 and had a great experience through out all of it. However we just purchased a 2025 Pathfinder and from the very beginning with the sales person Chris Cross, was very unprofessional. He took the car from detailing so there was no sticker on the car, when we asked how much it was he made an "I don't know" sound. When he came back with the offer for our trade in, it was below what was offered to me on KBB and when I told him his response was "well why don't you go sell it to them yourself then?" We were charged a registration fee because when they tried to transfer my husbands Disabled Veterans plate it was done wrong. I called twice to inquire about the plates and was told she hadn't heard back. Then I got a phone call from the new port Richey facility and she said it was because she put the transfer under personal and not military and received our paper within 2 days but never received our money back for the fee. Our car was sold to us without an owners manual or mats (which we didn't know was not included because there was no sticker on the car). I called twice again to find out about where they were and was told no matter what we would receive them. It's a couple months later and after some back and forth with the front desk girl we still have nothing. I hate car dealerships to begin with but this just sealed the deal. I'll drive to New Port Richey for any car service we need and we will not be dealing with Nissan of Brooksville ever again.

We were giving up in getting a new vehicle. Jesse called i actually answered he was kind and swore they were different. I went in unsure and on edge. Daniel was beyond amazing and treated us like family. They created a great experience! I highly recommended to everyone. On the phone Jesse said not all dealerships are the same and they proved that!

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Everyone worked as a team to get a deal done for me and my other half. The customer service was very professional and Sean is the man. Second time customer and Sean’s always had our backs and worked something great for us to leave with. Travis was awesome.

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We were charged over $960.00 to have a “LEAKY MOTOR MOUNT” replaced!?!?! What makes it worse is we brought the Nissan rogue in for a recall which involve replacing the engine! A lot of you out there already know like I do when you pull the engine out the motor mount is staring at you! So I ask Maus Nissan why did you charge me $964 to replace a motor mount that you had to access to get the motor out? This was an obvious scam to any person who has done basic work on their vehicles. I will be speaking to ... Read More

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Google - Feb 27, 2026

We were charged over $960.00 to have a “LEAKY MOTOR MOUNT” replaced!?!?! What makes it worse is we brought the Nissan rogue in for a recall which involve replacing the engine! A lot of you out there already know like I do when you pull the engine out the motor mount is staring at you! So I ask Maus Nissan why did you charge me $964 to replace a motor mount that you had to access to get the motor out? This was an obvious scam to any person who has done basic work on their vehicles. I will be speaking to an attorney to get my money back and who knows what else! Oh yeah, they don’t take checks or credit cards. I think we all know why …beware! I hope these guys made a mistake. I hope that this company is not thriving off of people in the Brooksville Springhill area. Shame on you!!! Since we were getting a new engine, they came up with a way for us to pay the labor charges for having that done. I guess Nissan doesn’t pay them enough money for a recall warranty work! Really leaky motor mounts you can do better than that…